What’s your return policy?
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer’s remorse or change-of-mind returns. Cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons.