$5.99/month gets you free shipping and more.
Our team can help you better if we know the type of issue you’re having.
Our team can help you faster if they know the specific order you have an issue with.
The more details you provide, the better we can help.
Yes, if you’d rather sign in with Facebook instead of creating another username and password you can click the blue “Sign in with Facebook” button on the sign in page.
Note: signing in with Facebook does not connect us to your Facebook page.
Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.
If you signed up via Facebook, you can use the blue “Sign in with Facebook” button on the sign in page instead of entering your password.
Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.
You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.
There’s two ways to join our membership program.
We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.
We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.
Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.
VMP was the name of a previous membership program we offered. Current VMP members can continue their benefits - as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final, and there is no way to rejoin.
We do this a little different.
Instead of an actual number, we generate three random words in adjective-adjective-noun format. Your order number is these three random words. You’ll find it on your orders page.
We find the three random word approach to be easier to remember, easier to communicate with our Customer Support team if you have an issue, and our customers over at meh.com really enjoy it. Here’s an old forum topic discussing our approach.
You can cancel an order yourself for up to one hour after it was placed. Simply visit your orders page and click the “Cancel” link.
We start processing and shipping your order one hour after it was placed. If you’d like to cancel your order after one hour you can contact our Customer Support team to make a cancellation request. In most cases it’s too late to cancel an order after one hour but we’ll do our best.
We cannot make changes to an order once it’s been placed.
Our Customer Support team cannot change your shipping address for you. You’ll need to cancel your order and place another order with an updated shipping address.
If you ordered the wrong item, you’ll need to cancel your order and place a new order for the correct item.
To use your coupon, simply find the “Got a coupon code?” link at checkout. It’s below your payment info and just above the Order Summary. Click the link, paste or type in your code and hit “apply” to receive your discount.
We have limited quantities of the deals we’re able to offer.
Putting items in a shopping cart can lead to them selling out before your order is placed. Or, if we reserve items while they are in a shopping cart, it would prevent you from buying them when they get abandoned in another customer’s cart.
We want to make sure you can get the products you want before they are sold out.
Once you place your first order, you’ll get free shipping for the next hour on anything else you buy so you don’t have to pay for multiple shipping charges. You can also join our $5.99/month Membership program to get free shipping on all your orders.
Because of our low prices, we set a maximum quantity that each customer can purchase.
This helps ensure our customers are the ones taking advantage of our great deals instead of resellers who would buy up products and resell them at higher prices on sites like eBay.
Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
You can read more about Security at Stripe.
At SideDeal, there are two ways you can get free shipping.
You can see the estimated delivery date on your orders page.
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address). The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time. Holidays are also taken into account when calculating the transit time.
Once your order ships, you can find a tracking link on your orders page.
We ship orders using a variety of carriers including FedEx, UPS, and USPS.
Yes. We’re able to offer most (but unfortunately not all) of our deals to Alaska and Hawaii.
Please allow for a few extra weeks (up to a month) beyond the estimated delivery date of your order to account for extra transit time.
Unfortunately we cannot ship to Puerto Rico, Guam, or APO/FPO/DPO addresses.
Unfortunately we cannot ship outside of the United States.
If it’s past the estimated delivery date found on your orders page and you don’t have your order, please reach out to our Customer Support team via the support page.
Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.
Purchases are covered either by a manufacturer’s warranty when available, or by a SideDeal warranty, as indicated in the product specifications detail. If the item is covered by a manufacturer’s warranty, please contact the manufacturer for any warranty matters. If the item is covered by a SideDeal warranty, use our support form.
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced.
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer’s remorse or change-of-mind returns. Perishables, cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons.
We don’t offer phone support.
We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.
If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.
If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.
We’ll send you email at various times, including when:
We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.
To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.
If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.
Yes. If you’d like to promote products from our family of sites (meh.com, morningsave.com, sidedeal.com) to your audience you can earn up to 15% commission. You can learn more on the affiliates page.
Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing & construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.
This is where we’ll contact you back.